FAQ

How do I navigate through this website?

keyboard_arrow_down

Pokey's Website is designed to take you on an experiential quest. We have created unique experiences that we feel best suit our customers.

Step1: Choose your desired experience (i.e. for her, for couples, for him)
Step 2: Explore our list of products
Step 3: Purchase those products on our online store

What's the difference between in-store and online?

keyboard_arrow_down

With our new online experience, you now have access to a wider range of product selection. A gift from us to you.
Our service in-store will continue to provide quality customer care as well as provide products for your smoking needs.
Any questions about online products or returns will be handled through our online customer service team.

Can I pick up my items in store?

keyboard_arrow_down

Currently, any purchases made online cannot be shipped to store. You may have them shipped directly to your home for your convenience. Any questions about online products or returns will be handled through our online customer service team.

How are returns handled?

keyboard_arrow_down

Any questions about online products or returns will be handled through our online customer service team. They can be reached at support@pokeysworld.com

Contact information

keyboard_arrow_down

To make sure you get the best help possible, please contact the teams below:

For online questions:
support@pokeysworld.com
1-888-592-4451

Still have questions? Email us at support@pokeysworld.com